Website information
Privacy Policy
How Install FF&E Limited handles personal information when you visit our website or enquire about a project.
Who we are
Install FF&E Limited is the controller responsible for personal information collected through this website. You can contact us about privacy by telephone on +44 7704 539972, through our contact form, or by writing to Install FF&E Limited, Victoria Mill, C/O CP Atherton Ltd, 144 Bolton Old Road, Atherton, M46 9FD.
Information we collect
When you contact us, we collect the details you provide, such as your name, company, email address, telephone number, project location, number of rooms or units, installation dates, required scope, message and any project document you upload. Please share only information needed for your enquiry and avoid sending sensitive personal information or information about residents.
Our hosting systems may record technical information including IP addresses, request times, pages requested, browser information and errors to operate and protect the website. We do not use this website for advertising tracking, profiling or automated decisions.
Why we use your information
We use enquiry information to respond to you, assess the requested work, prepare quotations and communicate about an installation project. Where you are asking us to enter into a contract with you, our lawful basis is taking steps at your request before a contract or performing that contract. When you contact us on behalf of a business, we rely on our legitimate interests in responding to business enquiries and managing client relationships.
We rely on our legitimate interests in keeping our website and communications secure when investigating misuse or technical faults. We also process information where necessary to meet legal obligations, including relevant accounting and tax requirements. Enquiring does not subscribe you to marketing.
Who receives your information
Enquiries are sent to our business enquiry mailbox and accessed by people who need them to respond or manage the work. Hosting, email and IT service providers process information as needed to operate these services. We may share relevant information with professional advisers, authorities where legally required, and project partners where necessary to deliver the agreed work. We do not sell personal information.
The form does not publish your enquiry or project document. Uploaded documents are attached to the enquiry email; the temporary server copy is removed after the send attempt. Email copies are retained with the enquiry correspondence.
International processing
Our hosting and email arrangements determine where service providers process information. Where personal information is transferred outside the UK, we use arrangements permitted by UK data protection law, such as adequacy regulations or appropriate contractual safeguards. Contact us if you would like details of the safeguards applicable to your information.
How long we keep information
We retain enquiries for as long as reasonably needed to respond, follow up the proposed work and manage the business relationship. If an enquiry becomes a project, relevant correspondence forms part of the project record. Retention is assessed against the purpose of the record, the status of the enquiry or project, applicable legal record-keeping requirements and the need to establish, exercise or defend legal claims.
We review information and delete or anonymise it when it is no longer needed. Technical records are retained for operational and security purposes only for as long as those purposes require. You can contact us to ask about retention of your particular enquiry.
Security
We limit access to personal information to those who need it and use appropriate technical and organisational measures to protect it. No internet transmission is completely risk-free. Please do not include passwords, payment card information or unnecessary personal details in enquiries or documents.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, erasure, restriction of processing or a portable copy. You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting processing already carried out. Some rights are subject to legal conditions and exemptions.
Use our contact details above to make a request. We may need to verify your identity. We normally respond within one month; if a permitted extension is needed, we will explain why. You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or on 0303 123 1113. You do not have to contact us before raising a concern with the ICO.
Cookies and external links
Our Cookie Policy explains cookies and similar technologies. Google Maps and WhatsApp are external links: those services receive information when you choose to visit or contact us through them and their own privacy notices apply. Fonts and icons are served from this website.
Changes to this policy
We will update this policy if our website or information practices change. Last updated: 21 September 2026.